Shipping policy
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Origin
Orders are dispatched from our fulfillment location in Italy.
Shipping Rates
Shipping costs are calculated at checkout based on the destination and available delivery service.
Estimated Delivery Times
- European Union: typically 3-5 business days
- United Kingdom & Switzerland: typically 3–7 business days
- Other international destinations: typically 5–10 business days
Delivery times are estimates and may vary due to customs, carrier delays, public holidays, or circumstances outside our control.
International Orders & Customs
Orders shipped outside the European Union may be subject to import duties, taxes, or customs charges. These charges are determined by the destination country and are the responsibility of the recipient.
Perfume Shipping Restrictions
As fragrance products contain alcohol, certain countries or carriers may apply restrictions to their transport. If we are unable to ship your order to your destination, we will contact you and issue a full refund.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Incorrect or Incomplete Addresses
Please ensure your shipping information is correct before completing your order. SHOGEN STUDIOS cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us at kas@shogenstudios.com and we will assist you.
Contact
For any shipping questions, please contact:
SHOGEN STUDIOS LIMITED
kas@shogenstudios.com